Account Settings: Your Profile & Preferences

Manage your StoryCycle account, update your profile, and configure your preferences.

Where to Find Account Settings

Location: User menu (top right corner)

Click your profile picture or name, then select "Settings"

Personal Account Settings

Update Your Profile

Profile Information:

• Display name
• Email address
• Profile picture

How to Update:

1. Go to Settings
2. Update the fields you want to change
3. Click "Save Changes"

Password Management

Change Your Password:

1. Go to Settings → Security
2. Click "Update Password"
3. Enter your current password
4. Enter your new password
5. Confirm new password
6. Click "Update Password"

Password Requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• At least one special character

Forgot Password?

1. Log out
2. Click "Forgot Password?" on login page
3. Enter your email
4. Check your email for reset link
5. Follow instructions to create new password

Email Preferences

Notification Settings:

• Platform updates
• Credit usage alerts
• New feature announcements
• Tips and best practices

How to Update:

1. Go to Settings → Notifications
2. Toggle preferences on/off
3. Changes save automatically

Team Account Settings

If you're using a team account, you can manage team-level settings.

Team Profile

Update Team Information:

• Team name
• Team logo/picture
• Team description

How to Update:

1. Switch to team account (account selector in top left)
2. Click Settings
3. Update team information
4. Click "Save Changes"

Team Members

See Team Collaboration for managing team members, invitations, and roles.

Billing & Credits

View Your Plan

Check Current Plan:

1. Go to Settings → Billing
2. View plan details:
   • Plan name
   • Credits included
   • Billing cycle
   • Next renewal date

Credit Balance

Monitor Your Credits:

• Current available credits
• Base credits from plan
• Add-on credits purchased
• Credit usage history

See detailed usage: Usage Tracking

Add Credits

Purchase Additional Credits:

1. Go to Billing
2. Click "Add Credits"
3. Select credit package
4. Complete checkout
5. Credits available immediately

Credit Packages:

• Small: 100 credits
• Medium: 500 credits
• Large: 1,000 credits
• Enterprise: Custom

Update Payment Method

Change Payment Information:

1. Go to Settings → Billing
2. Click "Update Payment Method"
3. Enter new card information
4. Click "Save"

Security Note: Payment information is securely processed through Stripe. StoryCycle never stores your full card details.

Upgrade or Downgrade Plan

Change Your Plan:

1. Go to Settings → Billing
2. Click "Change Plan"
3. Select new plan
4. Review changes
5. Confirm

What Happens:

• Upgrade: Immediate access, prorated charge
• Downgrade: Takes effect next billing cycle
• Unused credits: Carry over to new plan

Account Security

Two-Factor Authentication (Coming Soon)

Enhanced security for your account with 2FA.

Active Sessions

View Active Logins:

1. Go to Settings → Security
2. See all active sessions
3. Sign out from specific devices

If You See Unfamiliar Activity:

1. Sign out all other sessions
2. Change your password immediately
3. Contact support

Danger Zone

Delete Account

⚠️ This action cannot be undone

What Gets Deleted:

• Your profile and account data
• All saved brand stories, audience stories, content playbooks
• All created content in Assets
• Chat history across all Genies
• Team memberships (you'll be removed from teams)

What's Preserved:

• Team accounts you own transfer to another member
• Billing history (required by law)

How to Delete Account:

1. Go to Settings → Danger Zone
2. Click "Delete Account"
3. Type your email to confirm
4. Click "Permanently Delete Account"

Before Deleting:

• Download any content you want to keep
• Transfer team ownership if applicable
• Cancel any active subscriptions

Alternative: Consider downgrading to a free plan instead of deleting.

Common Questions

Q: Can I change my email address? A: Yes, update it in Settings → Profile. You'll receive a confirmation email at the new address.

Q: How do I switch between personal and team accounts? A: Use the account selector in the top left corner. Click to see all available accounts.

Q: Why can't I change certain team settings? A: Only team owners can modify some settings. Contact your team owner if you need changes.

Q: What happens to my credits if I cancel? A: Unused credits are forfeited upon cancellation. Use them before canceling or downgrading.

Q: Can I pause my subscription? A: Downgrade to a free plan if you need a break. Your foundation and assets are preserved.

What's Next?

Learn about platform features:

1. Team Collaboration - Work with your team
2. Usage Tracking - Monitor credit consumption
3. Chat History - Manage conversations

Need help? FAQ